Building the Family Business “Team”

Building the Family Business “Team”

Family Ties Newsletter
November 2001

By Michael Wilkes, MBA, CBC, Senior Leadership Consultant

Developing an effective team is a major challenge for any business. Yet, it can be especially challenging for a family business since members of your team frequently wear a number of family and business related “hats”. Unfortunately, there is no magic formula for developing a productive team, but rather an overall guide to the hard work that is required.

To start, you might want to view your team as an “energy source” that team members are responsible for harnessing and directing. The team is responsible for three primary tasks in harnessing this energy – establishing Purpose, Partnership, and Process. Within each of these tasks the team must assure there is Clarity, Capability, and Commitment. More…

Who Leads Meetings? An Interview with Norman Hannoush

Who Leads Meetings?UMass
An Interview with Norman Hannoush

by Kitty Axelson-Berry

You’re from Lebanon originally. When did you come here?

We were all born in Lebanon and immigrated to the United States in 1971. We landed in Boston and went to Lawrence for five years, then Wilbraham, then Springfield.

Did your family bring substantial savings or other resources that helped you all get started?

We came with the shirts on our bodies, as they say. My older brothers immediately started working, doing jewelry repairs, and we saved everything, saved and saved, and then we were able to open the first store. Every time we had some money, we put it into the business.

Did you get support from the Lebanese community here?

As a family, we have always supported each other. This is what it is to be a family. But did we get support from the Lebanese community? No, but of course, we made sure there was a Lebanese community when we moved somewhere. And so now we have 28 stores that we own and six franchises–one in Falmouth, one in Dedham, another one in Manchester (Connecticut) and another one in White Plains, New York. And the two that are opening very soon, in Pittsfield and Northampton. More…