Ten Methods to Improving Customer Service
The Jim Moran Institute for Global Entrepreneurship
Customer service, without question, is the most important consideration in running a business After all, without customers, there would not be a business. Customers should have the highest attention of the business owner. The driving part of the organization should not be employees, supplies or anything else, but rather customer service. The following are 10 methods to greatly improve customer service.
1.Establish an incentive for all employees dealing with customer service. If someone has contact with customers, then they must get paid on the basis of their customer service. We have found that customer service really improves after this type of incentive system is incorporated into the business. The goal of an incentive system is to achieve congruence of the incentive with that of the business. More…